Shipping policy

Shipping & Delivery Policy

Delivery Areas
We currently ship to all EU and Benelux countries. If your country is not listed during checkout, please contact us at info@mounfragrances.com.

Processing Time
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods & Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected together with your purchase. This price will be the final shipping cost to you.

Delivery Times
Delivery times are estimated and may vary depending on your location, customs, or carrier delays. Please note that these times cannot be guaranteed.

Risk of Loss
Risk of loss or damage to your order transfers to you upon delivery to the shipping address or a designated third party. We recommend inspecting your package immediately upon receipt.

International Shipping
For shipments outside your country but within the EU, customs duties or VAT may apply depending on the destination. You are responsible for any applicable import charges.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email to monitor your shipment.

Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at info@mounfragrances.com. We will work with the carrier to help resolve the issue.

Questions
For any questions regarding shipping, delivery times, or costs, please contact our customer service at info@mounfragrances.com.