Privacy policy

PRIVACY POLICY 

Last updated: January 4, 2026

MOUN Fragrances (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

MOUN Fragrances is the data controller for the processing of your personal data within the meaning of the General Data Protection Regulation (GDPR).


Personal Data We Process

We process personal data that you provide to us directly or that is collected automatically when you use our website.

This may include:

  • Identity & Contact Information
    Name, billing address, shipping address, email address, telephone number
  • Order & Transaction Data
    Products purchased, order history, returns, exchanges, payment confirmations
  • Payment Information
    Payments are processed securely by third-party payment providers. We do not store full credit card details.
  • Account Information
    Login details, preferences, settings (if you create an account)
  • Communication Data
    Emails or messages you send to us, customer service requests
  • Technical & Usage Data
    IP address, device type, browser, pages visited, interaction with the website


Legal Bases for Processing

We only process your personal data when permitted under the GDPR. Our legal bases include:

  • Performance of a contract
    To process and deliver your orders, handle payments, returns and customer support.
  • Legal obligation
    To comply with tax, accounting and other legal requirements.
  • Legitimate interest
    To improve our website, prevent fraud, ensure security, and provide customer service.
  • Consent
    For marketing communications and non-essential cookies, where required by law. You may withdraw your consent at any time.


How We Use Your Personal Data

We use your personal data to:

  • Process and deliver orders
  • Manage payments and refunds
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and secure our systems
  • Send marketing communications only where you have given consent


Marketing Communications

You will only receive marketing emails from us if:

  • you have actively subscribed, or
  • this is otherwise permitted under applicable law.

You can unsubscribe at any time via the link in our emails or by contacting us.


5. Cookies & Tracking

Our website uses cookies and similar technologies.

  • Essential cookies are necessary for the website to function.
  • Analytical and marketing cookies are only placed with your consent.

For more information, please see our separate Cookie Policy.


Sharing Personal Data with Third Parties

We only share personal data where necessary, including with:

  • Shopify, as our e-commerce platform
  • Payment providers
  • Shipping and fulfillment partners
  • IT and hosting providers

All third parties process data on our behalf under data processing agreements or as independent controllers where applicable.

We do not sell your personal data.


International Data Transfers

Some service providers (such as Shopify) may process data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:

  • EU Standard Contractual Clauses, or
  • transfers to countries recognized by the European Commission as providing adequate protection.


Data Retention

We retain personal data only as long as necessary:

  • Order and invoice data: 7 years (tax obligations)
  • Account data: for as long as the account remains active
  • Marketing data: until consent is withdrawn
  • Customer service data: as long as necessary to resolve the request


Your Rights Under the GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Receive your data in a portable format
  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the details below.


Children’s Data

Our website is not intended for children under the age of 16.
We do not knowingly collect personal data from children.


Security

We take appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is completely secure.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on our website.


Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

MOUN Fragrances
Kraggeveenstraat 42
1441 MK Purmerend
The Netherlands

info@mounfragrances.com